Refund/Return Policy

Return & Refund Policy

At Himonstyle, we want you to be fully satisfied with every item you purchase. If you are not completely happy with your order, we are here to help. Please review the policy below to understand our return and refund process.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

The return request is submitted within 30 days of the delivery date
The item is unused, unwashed, and in its original condition
The product is returned in its original packaging
A valid proof of purchase (such as order number or receipt) is provided

Certain items are not eligible for return, including:

Clearance or discounted items marked as “Final Sale”
Personalized or custom-made products
Opened or used bathroom accessories for hygiene reasons

2. How to Initiate a Return

To start a return process, please follow these steps:

Contact our support team at riozkoppen337@outlook.com with your order number and reason for return
Once your request is approved, we will provide return instructions and the return address
Ship the item back using a trackable shipping method

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, additional processing time may be required.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us first. We will do our best to accommodate your request based on stock availability. Exchanges follow the same return process.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at riozkoppen337@outlook.com. Kindly include clear photos of the issue.

In such cases, we will cover return shipping costs and offer either a replacement or a full refund, based on your preference.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or card issuer. If the issue remains unresolved, contact us at riozkoppen337@outlook.com, and we will assist you further.

7. International Returns

For international orders, customers are responsible for return shipping costs, customs duties, and any applicable taxes. We recommend using a trackable shipping service to ensure safe delivery of returned items.